Visitor
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1 Message
Order Pending Since March
I called Xfinity Support back in March in order to change my internet plan because it was costing too much, we were able to change it and I received an email that my order had been confirmed. However, in May I noticed my bill still hadn't changed so I talked with a chat agent to try and figure out what was wrong with my bill and by the end of the conversation they said they had fixed it but my bill for June was still the wrong amount. Every time I try to change my plan or view my plan info on the Xfinity app or website it says that I already have an order in the works. I really need help with this problem because I cant afford what I am paying right now.
XfinityJeniece
Official Employee
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3.3K Messages
2 years ago
Hey there, thanks for reaching out here on Xfinity Forums. I would be happy to take a look at your billing details to ensure that everything is correct with your bill and that you are being charged for the correct services. I know how with inflation these days we are all looking for ways to keep our monthly bills low. You have reached the right place.
Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
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