Visitor
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3 Messages
Optional 2 step verification
Comcast does not need any more irrelevant information for me to pay my bill. Every time I try to pay my bill I met within screen prompt that you cannot bypass asking me if I want to enable the optional two-step verification upon signing in which I don't. And therefore I cannot pay my bill because Xfinity will not let me. They're the only internet provider in the state and I wish that was different. If you get paid at the end of the week because you work at Comcast you need to take a hard look in the mirror and assess your morals.
CCMike1
Retired Employee
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933 Messages
4 years ago
Hello @Kylegoblue03, you can change or remove the mobile phone number and email address associated with Two-Step Verification at any time by following the steps below:
Sign in to My Account with your Xfinity ID, password and verification code.
Select the Users tab in the menu bar at the top of the page.
Select a user to update and select Edit next to that user.
Navigate to Contact Information and select Edit next to phone number or email field.
Note: Removing your email address or mobile phone number will automatically turn off Two-Step Verification, as we will no longer have a way to contact you to receive the verification code. If you change your email address or mobile phone number, don't forget to turn Two-Step Verification back on in the Settings section of My Account.
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user_0a7388
Visitor
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1 Message
4 years ago
Yes, very frustrating that xfinity FORCES you to enable two step verification. What a ridiculous idea!! And they don't make it easy to remove the 2 step verification. My concern that is that it will FORCE me to enable it next time I login to pay my bill next month. Get your act together XFINITY!!
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user_c76d37
Visitor
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1 Message
4 years ago
Click on one of the links at the bottom- such as update email. On the next page, click the hamburger menu and select your account. This will get you off the 2-factor page and into something else. There is no other escape.
it’s ridiculous that they are trying to force 2-factor when using the mobile site.
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