Visitor
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2 Messages
Online payment not working?
Every time I press the the "MAKE A PAYMENT" button, it leads to me a blank/white screen. Tried to pay on my phone and desktop computer. cleared cache/cookies/history/incognito isn't helping resolve the issue.
CCSean1
New Problem Solver
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318 Messages
2 years ago
Hello @user_875a0d, thank you for taking the time to reach out to us on the forums. When you tried on your phone did you use the app or your web browser? Have you already tried using a different browser on your desktop as well?
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CCSean1
New Problem Solver
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318 Messages
2 years ago
@user_875a0d, thank you for giving us those additional details and screenshots that helps out a ton with the troubleshooting process. Can you send us a direct message with your first and last name and address, so we can better assist with this issue?
To send a direct message:
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user_a42cae
Visitor
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2 Messages
2 years ago
I have this same problem, reaching anyone for help is impossible.
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user_3c06ae
Visitor
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1 Message
2 years ago
Ditto on above. And they're charging late fees! Blows my mind. I've tried multiple browsers, cleared caches/cookies, rebooted the computer. It's only this website - I have no issues paying any of my other bills. Just Comcast. How can you charge late fees if you don't allow people to pay the bills?
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