4 Messages
Online Billing page will not let me pay
I have paid online for years and years, but this month it will not let me pay. It says "nocontact-error" but my phone number and email are already linked. What did you do to the payment system ? I have tried 6 days in a row.
XfinityAngie
Official Employee
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1.5K Messages
2 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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H0FD0G
New Poster
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4 Messages
2 months ago
Same here, hasn't worked for days. Completely unreliable.
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user_uy4ley
1 Message
2 months ago
Same here. This is beyond frustrating and I fully understand why so many people are ditching Xfinity. I am looking into other services available to my area and can't wait to ditch this company who has ABSOLUTELY NO CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!
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icicles
Visitor
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1 Message
2 months ago
Same here, been trying this weekend - online billing is plain busted
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user_8pbm4r
1 Message
2 months ago
After logging in and going to the payment page to select payment method, Xfinity asks to select getting a code by text or email to proceed. I can get the code by either method, but after entering it, the screen goes back to requesting a code. Been happening for the last couple of days. I will try again later, but if it isn't fixed by the time the bill is due, I will probably just drop Xfinity. Not worth my hassle to deal with it, and I'm not going to waste any more time jumping through hoops to try to give Xfinity my money.
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user_9aey1i
1 Message
2 months ago
I am having the same issue for 2 days now.
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user_dq5fj9
4 Messages
2 months ago
what is wrong with this company ? Still have not fixed the payment page !!! You're a tech company for God's sake this should not be hard. Oh and going to a store or phone are not "wonderful" options as your chatbot says. ugh
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kurt0101
New Poster
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3 Messages
2 months ago
I ran into similar issues and found this thread and was able to resolve them I was trying to change my payment method for my auto pay "add a new card" and I had checked "keep me logged in" when I logged in which seems to mean totally break this site please in xfinity speak.
(edited)
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user_b0px7l
1 Message
6 days ago
I do not have any more patience. I have been a customer for over 20 years and this [Edited: Language]... been trying all ways to pay my bill, even got up and went out into a snowstorm to use my local Xfinity store -- the kiosk was shut down due to malfunctioning and the instore help [Edited: "Inflammatory"]. I have tried my cell phone app, my tablet app, my desktop (all 3 of them) and still get the same error messages and on my cell phone it just keeps looping back to asking me to enter my Xfinity account password. I am fed up. I just want to cancel everything, including my Xfinity Mobile.
(edited)
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user_iw3dzf
3 Messages
6 days ago
Maybe instead of the Xfinity responses posted over and over here blaming EVERY individual and their lack of ability to use the service, you should FIX IT! Why should I constantly uninstall/reinstall the app, clear my cache, try different browsers, in order to give you money?! Tons of people are reporting the same issue and if you look online it's been an issue FOR YEARS. The company needs to take some responsibility and realize they are the problem and FIX IT.
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Travel60
1 Message
4 days ago
I am having the same issue for the past 5 days. Error message says "Access denied on this server". I haven't been doing anything different than before. Very frustrating.
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