Visitor
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2 Messages
Ongoing billing issues
I am filing a complaint regarding ongoing billing and payment arrangement issues with my Xfinity service.
The payment arrangement option available in the Xfinity app is not properly connected to your internal system. Although I set up payment arrangements through the app, they are not recognized on your end. As a result, my service continues to be interrupted as if no arrangement was ever made.
Because of this system issue, I am forced to call every month to resolve the same problem. Each time, I also have to pay a reinstatement fee due to service interruptions that should not have occurred in the first place.
This has caused repeated inconvenience, unnecessary fees, and disruption of service. I am requesting the following:
- Immediate review and correction of the payment arrangement system in the app
- Removal or credit of reinstatement fees caused by this issue
- Assurance that future payment arrangements made through the app will be honored without service interruption
Please address this matter as soon as possible and provide a resolution.
EG
Expert
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116.9K Messages
5 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2.9K Messages
5 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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