Hello @user_k44vwq we know getting the proper refunds you need is crucial, so we'd love to help with this. To confirm, have you already completed the request for the refund and just need to know how long it takes, or do you still need to submit the request for a refund?
There are a number of different reasons a refund may be needed, but once the request for it is processed, it should take less than 30 days to receive the refund. We will always try to send the refund back to the last payment method used within 45 days. If it's not possible to issue a refund to the last payment method on file, there are two possible options based on the verified email address. If you have a verified email on the account, you will be sent an email within 15 days for you to be able to process a via prepaid card, and if you don't have one you will be shipped a prepaid card instead that would arrive within 7-15 business days. Please let me know if this information helps or if you had any additional questions!
XfinityKatie
Official Employee
•
744 Messages
1 year ago
Hello @user_k44vwq we know getting the proper refunds you need is crucial, so we'd love to help with this. To confirm, have you already completed the request for the refund and just need to know how long it takes, or do you still need to submit the request for a refund?
There are a number of different reasons a refund may be needed, but once the request for it is processed, it should take less than 30 days to receive the refund. We will always try to send the refund back to the last payment method used within 45 days. If it's not possible to issue a refund to the last payment method on file, there are two possible options based on the verified email address. If you have a verified email on the account, you will be sent an email within 15 days for you to be able to process a via prepaid card, and if you don't have one you will be shipped a prepaid card instead that would arrive within 7-15 business days. Please let me know if this information helps or if you had any additional questions!
3
0