Contributor
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36 Messages
Old Account Balance
I moved from my previous house and closed out my account and opened a new account in my new home. I didn't transfer the account from the old house because I had had issues with the old account...long story. I received the close out bill from the previous account that showed that I had a credit balance of $241.66. I have never received a check for the credit nor has it ever been transferred to the new account. How do I fix this? It's obviously more than a few bucks just sitting there. I'm reaching out here because I hate to spend hours on hold on the telephone...I have experienced that more than once and more than once hung up without a resolution to my concerns. Please advise me.
Twoinch
Contributor
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36 Messages
4 months ago
By the way...it's been more than a year. The last "bill" was April 18,2023
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XfinityDemitrius
Official Employee
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1.3K Messages
4 months ago
Hey @Twoinch, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the old Xfinity account and balance information. I would be more than happy to offer my assistance looking into this further for you.
With moving to a new home, did you happen to update the bill-to address at the old address/account upon disconnection? Since there was no transfer of service, a refund check may have been sent to the bill-to address listed on the old account.
Within the Xfinity App, do you happen to know if your Xfinity ID is linked to both your old account and new account?
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