Offers are not honored

I have been with Xfinity for 30 years. I have been hacked by Xfinity agents several times. I have been offered plans by Xfinity agents which were not honored. The last plan offered was December 31, 2025. I was offered Internet 30 Mb and a free mobile line for $30 for five years. Instead, my Bill went higher. when I check what I paid and what they said I paid is quite different. I get a different answer each time I call back. What can I do?

Unknown gui is connected to my gateway

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XfinityJeniece

Official Employee

•

4.2K Messages

14 hours ago

Hey there, @MZR, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to take a look at your current promotion to ensure you are being billed correctly. If you can please send me a Direct Message with your full name and your full address.

How to Send Us a Direct Message:

Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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Billing

MZR

Offers are not honored

XfinityJeniece

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