2 Messages
Offered a year free of Xfinity Mobile Free but I don't see the credit in my billing
Here's the screenshot at the time of the sign up. Right now I see full charge on both my internet and mobile bill. Please activate the promotion on my account.
Additionally, I was also confirmed before activation that I would be given $100 free credit since I was bringing my own device. Instead I am now seeing and activation charge on the mobile connection and no $100 credit for bringing my own device. Please fix this. I am a first time Xfinity user and would appreciate if you can please fix these issues for me.
EG
Expert
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110.5K Messages
5 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.1K Messages
5 months ago
Hey there, rafiqlightwala, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile billing concerns. I know how important it is to ensure you are being billed correctly. We truly appreciate you joining the Xfinity family. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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