Visitor
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1 Message
Offer for reduced rate plan
I've been an Xfinity customer since 2022, but next month my plan cost is almost doubling, which is quite unreasonable. Im trying to look for offers to get the rate down but agents aren't able to help me
EG
Expert
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119.4K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.5K Messages
2 hours ago
Hi there, @user_5hkrqi. Thanks for reaching out to us here on the Community Forum. It sounds like you may be coming off of a promotion or introductory rate. We can check and see if there are any other promotions you may be eligible for.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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