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user_uatwsf
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Sunday, November 23rd, 2025 4:34 PM

Now TV

So when I signed up for a new internet service and got the details of what my bill was gonna be I'm curious why I'm being charge for NOW TV when I did not have it in my final billing description. Seemes kind of shady if you ask me and I can figure out how to remove the monthly charge from my bill

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8 hours ago

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XfinityPeterH

Official Employee

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2.4K Messages

8 hours ago

 

user_uatwsf I would be reaching out to see what is going on if I were in your shoes too! Our team is here for you and would be happy to take a look at your account with you. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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