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user_4w1pb9
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Visitor

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1 Message

Saturday, March 21st, 2026 3:52 PM

Not Notified of Tech Visit Charge

I had a tech that came out at the end of January. He solved the problem in maybe 10 minutes. I was never told there would be a charge for this visit, I was told the opposite. Now I have $100 charged on autopay. Can I dispute this charge or request a credit? 

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Updated 

24 minutes ago

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XfinityAirelle

Official Employee

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3.1K Messages

8 hours ago

 

Hi there! Our team would be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

 

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XfinityJeffB

Official Employee

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181 Messages

24 minutes ago

Thank you for allowing us to assist you user_4w1pb9. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

 

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