Visitor
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1 Message
Not getting billing credit
I purchased a new phone, my last bill showed $25 trade in credit. This was to be monthly for phone, but this month the $25 credit is not showing.
Visitor
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1 Message
I purchased a new phone, my last bill showed $25 trade in credit. This was to be monthly for phone, but this month the $25 credit is not showing.
XfinityPeterH
Official Employee
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1.9K Messages
2 days ago
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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XfinityChristy
Official Employee
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2K Messages
2 days ago
Thanks again for reaching out via our Xfinity Forums. We're here for you, and our team of Xfinity experts is always ready to help. Another fantastic tool at your fingertips is the Xfinity app. It’s perfect for troubleshooting and checking your bill. —all in one place! If you haven’t downloaded it yet, here’s a link: https://comca.st/2zsiyBf. I hope your day is awesome and your week even better! 😊
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