Visitor
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2 Messages
non-legit charges for services not rec'd
We moved to an area that Comcast/Xfinity does not support, so I had to port my phones to a new provider. Unbeknownst to me, Comcast kept charging my debit card for a YEAR for literally no services for one watch. They charged my card more than $1000 over 17 months. I called to complain, and after a very long conversation with a very unhelpful agent, I asked to speak to a supervisor. At first she said there aren't any, then after putting me on hold for ages, she said someone would call me back within 4 hours. Never ever got a call back. This is such an unscrupulous rip off.
XfinityJustinM
Official Employee
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272 Messages
27 days ago
Hi @user_crd96d, thank you for taking the time to share your experience with us. I am sorry to hear that after a year you are having to circle back to get this completed, but you have come to the right place for help. We'll certainly take the right steps forward to make sure this is rectified for you. If you could please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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