1 Message
Noise filter on pole? 100 charge
I have not had internet for basically a month. They sent a new modem, did not fix the problem. Scheduled a tech visit. He is here and says there is a noise filter on the pole causing the issue. Why am I being charged 100 for a problem on the pole? If this is how you guys do business, I will take my 5 cell phone lines and internet to att. I pay you too much each month to have a bs charge!!
XfinityArmand
Official Employee
•
1.9K Messages
2 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_a9qlmf. We are so glad to hear from you and want to help ensure that you are having the best experience with your service. No worries! You have reached out to the right ream of experts to get things squared away. So that we can get a look at what has transpired with your account and where to begin working, please feel free to shoot us a private message with your details. Thanks!
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• Click "Sign In" if necessary
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• Click the "New message" (pencil and paper) icon
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• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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