No title

I have been an Xfinity customer for many years, and the last few months have been the most disappointing experience I’ve ever had with any company. My phone was stolen, I was sent the wrong replacement, I had to return it and still pay it off, and my bill jumped from $50 to $120. The phone I finally received was poor quality, and by February the screen failed completely even though the screen protector was installed by Xfinity.

I was bounced back and forth between Xfinity and Assurant, neither taking responsibility. I was transferred multiple times, promised solutions that never happened, and even sent to a store for a replacement phone that didn’t exist. When I tried to switch carriers, I was given the wrong account number and the wrong transfer PIN.

At this point, I am not asking for repairs, refunds, or explanations. Based on everything I’ve experienced, I do not expect Xfinity to resolve any of these issues.

All I want is the correct account number and the correct transfer PIN so I can leave Xfinity Mobile and transfer my service. That is the only thing I am requesting.

[Edited: Personal Information]