New Poster
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1 Message
No service with Power Outage in TX
Looking for information on how to get a credit for the days without cable and internet service.
New Poster
•
1 Message
Looking for information on how to get a credit for the days without cable and internet service.
Responses
ComcastJoey
Official Employee
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204 Messages
2 m ago
Hello and Happy Monday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I can only imagine the frustrations involved in regard to the recent service interruptions that took place our in TX! I hope you and your family are now safe with active services! We do want to help in the best way possible with your crediting needs as well.
To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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anguyen64
New Poster
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1 Message
2 m ago
Hello!
I am not showing the option to select "send a message" after clicking your name. I only have the options of selecting notifications and my profile icons.
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ComcastJodie
Official Employee
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110 Messages
2 m ago
@anguyen64 All good. We can help with that then. Please send us a message by selecting my profile name and then the "Send a Message" icon. We'll be here to help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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