canhantas's profile

Visitor

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3 Messages

Wednesday, November 27th, 2024 7:21 PM

Closed

No promo for existing Customer?

While new customers are offered 35$ a month for home Internet+ 1 Mobile line why should I pay 185$ for Internet + 2 mobile lines?

All I want is 300Mbit+ internet and 2 mobile lines for a reasonable price. I don't want your devices, I don't want unlimited data etc. I was offered 2Gbit internet and 2 mobile lines for 125$ and told that was the best deal. Now even if I drop to 150Mbit it shows 80$ or so just for the Internet! 

I already moved out my mobile lines. If nothing is offered Internet will be next.

Official Employee

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3.4K Messages

7 months ago

@canhantas I understand being frustrated with the price of services. I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

 

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Visitor

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3 Messages

@XfinityDena​ sent a direct message with details 

Official Employee

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2.7K Messages

 

canhantas We received your message and look forward to assisting you there! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.7K Messages

7 months ago

@canhantas My team is thankful to have helped you get on a new promotion today! My team is always here for you if you should need us in the future. Take care, and have a good day.

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