No more contract promotions

So I was reading the forums and noticing a common trend, that comcast is not giving contract prices for long term customers. I have been with Xfinity when it was Comcast and prior to that Excite @Home. I have diligently paid for cable internet with the same company since 2000. The most recent interactions with comcast customer service are unacceptable. I reached out before my 12 month contract was due and was told I would get a call on March 4th at 2pm to honor the continuation of my contract. No one called back. I waited until the next day and was told that my price would balloon from 45 dollars with discount for direct withdraw and paperless billing to 70 dollars. This is a 56% increase in cost in 1 year. When I asked if there was any contract offers, I was flat out told no we don't do that even though for the past 24 years I have always gotten a contract pricing for my internet. The straw that breaks the camel's back, I heard that you can reach out to support on the forum for help so I followed the instructions that other people got on here and tried to reach out to support. I just got a direct message reprimanding me and threatening to pull my access to the xfinity forum because I reach out to Xfinity customer support. I can't even type out how livid I am with xfinity. Do you guys remember what customer service is? I can see why there are so many FCC complaints lodge against your business practice. 

Below is a copy paste of what I you guys wrote to me

"Please note, sending unsolicited private messages to our team, another Official Employee, or any other forum user does violate our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028) and our Xfinity Forum Acceptable Use Policy (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379). Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. We ask that you review those documents thoroughly as continued violations could result in a revocation of a user's Xfinity Forum posting privileges. Thank you in advance for your understanding."