Visitor
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2 Messages
No internet service.
I made my payment my phone conformation number [edit: personal information]. The system says it wasn't made. I have the conformation number and my bank has already confirmed payment. I have no service.
Visitor
•
2 Messages
I made my payment my phone conformation number [edit: personal information]. The system says it wasn't made. I have the conformation number and my bank has already confirmed payment. I have no service.
EG
Expert
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110.6K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.3K Messages
1 day ago
Hello, @user_d16dce thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and if you're needing sooner help in the future reviewing the forums guidelines will be helpful to ensure you're posting on the correct board: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
From experience, I know it can typically take 4-6 hours for services to be restored after making a payment. It can take up to 72 hours for your payment to post, and if you've had returned payments before, the system may not recognize a pending payment and needs it to fully post to restore service(s).
- Did the system recognize your payment and restore service?
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