BSmaistrla's profile

New Poster

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1 Message

Mon, Feb 22, 2021 2:00 PM

No Internet and TV Service 2-15-2021 to 2-192021

I would like to receive a credit on my bill for no service provided on the subject dates due to winter power outages at my residence at 4239 Sandpiper Lane, Galveston, TX.  

Responses

Official Employee

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345 Messages

4 m ago

Hello and Happy Monday! I hope everything is going well for you this week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the service interruptions you experienced due to the unprecedent winter storm events that took place in your area. I can only imagine how frustrating this situation was and we'd also like to help with your crediting needs going forward.

 

To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!

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