2 Messages
No benefits of being long time customer
I can't get anywhere on the chats and I can't get anyone who understands what I'm asking on the phone. Why am I paying 70 dollars more a month for the same if not worse package than new customers are paying ? Why is there no longer a retention department?
XfinityNicolas
Official Employee
•
1.1K Messages
1 year ago
Hey @Dreamer982000, thanks for reaching out to Xfinity Support on our forums. I get every dollar counts and I can certainly check for new promotions for you. When you get a chance can you send us a direct message?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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