Visitor
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2 Messages
No $10 discount when switching auto payment methods
Hello,
I received an email from Xfinity stating: "As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing". I logged in and duly made this change which caused an immediate payment without any $10 discount, in fact the amount went up by $2. I have the following questions related to this:
- Why the immediate payment?
- Why was there no $10 discount?
- Who can I talk to about this?
XfinityRay
Official Employee
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3.6K Messages
2 days ago
Good evening, @user_6hu9tq! Thanks for reaching out about the $10 discount. Once you change to the bank autopay method, the discount will show up within 45 days. It takes 1-2 bills before you see it on your end. I will need to check on why the payment was taken. When you update your autopay method, it doesn't usually take a payment until your next scheduled autopay time.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_6hu9tq
Visitor
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2 Messages
18 hours ago
Warnings for other users:
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