Visitor
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1 Message
New order with confirmation, but Xfinity doesn't see it and will not honor the new price.
I had modified my current plan about a week ago with a new price, but the same services. I got a confirmation with that new price. I can see that order info in my account online with the same confirmation. But mu upcoming charge doesn't reflect the new price. I called a few times and I was finally confirmed that the new price will be update but needs some time. But it is still not updated, so I called again, and I was told that order has the same price as the old order. They can't see the new price. I was instructed to go to a local story and show the email confirmation to get price honored. I went to the local store and show them the email confirmation, but they said they are a 3rd party and can't do anything about it.
XfinityJanelle
Official Employee
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1.9K Messages
2 hours ago
Hey @user_db7v7o , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your order. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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