New Poster
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7 Messages
new monthly bill
I chatted with agent because our monthly bill increased from $55 to $104 for internet only. The agent talked us into adding 2 mobile lines for $20 a month and $40 internet for a total of $60ish a month for 2 mobile lines and internet. It sounded too good to be true but we went for it. The monthly amount due still shows $104. These changes were made Tuesday evening and I had to chat again Wednesday regarding mobile problems. I still have unresolved mobile issue. Is it just too soon to see the changes or have I been duped?
Accepted Solution
XfinityJeff
Official Employee
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850 Messages
7 hours ago
Greetings @mbhjfam, and thanks for posting your question to the Xfinity forums, and thank you @EG for moving the post, so we could respond, I hope you are both having a good day so far. I am sorry to hear about the issues you are having with the mobile issue and the billing, but you have come to the right place for assistance. When there is a change made to the plan, depending on when it goes into effect, the bill will be prorated on the following invoice, but if there is already a bill due, that bill will still be for the same amount, because we bill a month in advance, and that particular bill has already been generated.
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EG
Expert
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117.6K Messages
7 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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