new monthly bill

I chatted with agent because our monthly bill increased from $55 to $104 for internet only. The agent talked us into adding 2 mobile lines for $20 a month and $40 internet for a total of $60ish a month for 2 mobile lines and internet. It sounded too good to be true but we went for it. The monthly amount due still shows $104. These changes were made Tuesday evening and I had to chat again Wednesday regarding mobile problems. I still have unresolved mobile issue. Is it just too soon to see the changes or have I been duped?

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XfinityJeff

Official Employee

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850 Messages

7 hours ago

Greetings @mbhjfam, and thanks for posting your question to the Xfinity forums, and thank you @EG for moving the post, so we could respond, I hope you are both having a good day so far. I am sorry to hear about the issues you are having with the mobile issue and the billing, but you have come to the right place for assistance. When there is a change made to the plan, depending on when it goes into effect, the bill will be prorated on the following invoice, but if there is already a bill due, that bill will still be for the same amount, because we bill a month in advance, and that particular bill has already been generated.

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mbhjfam

New Poster

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7 Messages

thank you EG for moving the post into the right place and thank you for your reply Jeff - that makes sense. Hopefully all will be well the next invoice.

I'm not sure who can help with the mobile phone issue - my mobile has a primary and travel line both in the same phone #. I've had calls not come through and have not been able to make calls. Not sure what is going on and why I have primary and travel?

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4 hours ago

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XfinityChelseaB

Official Employee

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2.3K Messages

@mbhjfam, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into your mobile concern for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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4 hours ago

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EG

Expert

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117.6K Messages

8 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Billing

mbhjfam

new monthly bill

XfinityJeff

mbhjfam

XfinityChelseaB

EG

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