Visitor
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4 Messages
New Internet Plans -- X-Fi Complete still needed?
Hello,
Long-time Comcast customer here. Like most US households, over the years we are using more and more data.
So back near the beginning of the year, I spoke with customer service. Eventually, I ended up with a new contract plan that included XFi Complete for unlimited data and equipment at a discount.
A few months later, I see that new plans have since rolled out for my area with 1-year or 5-year pricing locks that also include equipment and unlimited data but at a better price.
So I feel that I am overpaying now, and my 2-year contract deal isn't so good just a few months in.
Am I eligible to switch to one of the newer plans without violating my contract?
Thanks for any help.
XfinityJanelle
Official Employee
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1.9K Messages
17 hours ago
Hey @MTCC , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the new plans. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityNatalie
Official Employee
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398 Messages
14 hours ago
It was a pleasure to help you with your promotion concerns today, MTCC! As we discussed right now you are receiving the best deal for your current plan. If any of your household service level needs change in the future, please feel to create a new post as we are always happy to further assist. I hope you have a splendid weekend and take care!
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