NEW CUSTOMER - HORRENDOUS SERVICE

After FIVE TRANSFERS and 2.5 hours I sent an email to support@xfinity mobile and it was rejected. But here, go ahead and read what I wrote and tell me if this is fair;

God, I really hope this is an email that gets to someone who [Edited: "Profanity"]. And excuse my language but after reading this and what I’ve been through, perhaps you’ll understand.

I thought gee, $60 bucks for 1gig of internet plus Hulu, Disney, AND Peacock what a deal! Then I call to sign up and I’m told I can even get a free year of xfinity mobile with this deal. Knock out right? Well here’s the catch, you’re just like Verizon. Charging fees up the [Edited: "Profanity"] despite what you promise your customer. IT HASNT EVEN BEEN A MONTH AND ALREADY MY BILL IS OVER $170!!! I haven’t added anything. I paid my $25 deposit that was suppose to be applied to my first bill. But then for whatever reason you guys decided to charge me a second time for $25 and I didn’t have money in that account because gee you weren’t suppose to charge me a second time for no reason so I got an NSF fee. Then I see you charged me the $100 installment fee that I was PROMISED would be waived. Oh AND you charged me a second time for shipping of the router. So that’s an additional $115+30NSF+25. And I called and was told a ticket was already submitted for the $100. Fine great whatever. I get an email the credit was rejected. Literally, [Edited: "Profanity"]. So you make your new customer jump through more hoops to get their money back when clearly I should have NEVER even signed up with you in the first place. I finally get ahold of someone who sees I still don’t have the credit and I ask for a supervisor (Clinton - which I hope there’s only one and [Edited: "Inflammatory"]) he goes well you need to talk to billing, um sir billing just transferred me to your [Edited: "Profanity"]. So does he even let the third person I’ve been transferred to know what’s going on? NOPE. And he’s a supervisor why? So I think I finally get my $100 credit but then they say you can only do one credit a day and you’d rather have the 100 over the 15. No. I WOULD RATHER HAVE WHAT [Edited: "Profanity"] I ACTUALLY SIGNED UP FOR WITHOUT BEING ROBBED AND TAKEN ADVANTAGE OF. So. Here’s what’s gonna happen. If I don’t have that $100 credit back. You’re going to apply it. You’re going to also give me back my $15. You’re going to forget the NSF fee because you weren’t suppose to charge me a second time in the first place. And you’re going to give me my $25 deposit applied to my first bill of $60. If you can’t do this then frankly what you’re advertising and doing is fraud. So let me know now before my bill is due and FYI - I DO NOT AUTHORIZE YOU TO USE MY CARD OR CHECKING ACCOUNT ANY FURTHER UNTIL THIS ISSUE IS RESOLVED. IF YOU DO, I WILL CONTACT YOUR LEGAL TEAM AND YOULL BE ISSUING MORE THAN A STUPID CREDIT THAT WAS NEVER EVEN SUPPOSE TO BE AN ISSUE.

It’s unbelievable this is how you welcome new customers. I literally HATE my service with you and it’s been a whopping two weeks. Grrrrreat job. (Sarcasm)

Let me know if you actually have a mature supervisor that can spare five minutes of their time to call me and discuss how [Edited: "Profanity"] this situation has been and why I’m still even paying for my first month at this point.

I’m just at a loss for words frankly that anyone would go through this, I get why it’s only $60 bucks now…because you spend half your time on the phone trying to get charges off your bill that don’t apply.

If this is the wrong email address, I expect you to forward it to a supervisor or manager that can take matters into their own hands. And I expect a prompt response, not a week or thirty days but like two business days is realistic and reasonable.