new charge out of the blue for "Lmtd Basic Converter

2022-06-14

Hi

so after having the same service for months(just internet) I suddenly started getting charged for a "Lmtd Basic Converter". Mind you I do not have cable tv. I've contacted support who said I would receive credit for it but I don't see any credit. Who can fix and more importantly, why does this keep happening? I've been with xfinity/comcast for 10 years now and these weird charges keep coming up from time to time. Why?

Thanks

Update 2022-08-16

One agent claimed that the lifetime free Xfinity streaming box they pushed on us is now being charged for. I returned that and at the same time I had esclation manager contact me who said he has fixed it properly. I haven't seen the charge since. But I still maintain there is a bug in the billing system given the number of folks who are reporting this that Xfinity is not fixing properly.

Responses

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user_38f9b8

Visitor

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1 Message

2 years ago

Please remove extra $7.35 charged on my account for all the prior months. I just noticed that I have been billed for it for last several months.

1

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XfinityThomasB

Official Employee

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2.1K Messages

Hello Piyush! Thank you for your patience during the transition to a live agent. You have reached the right person! I am an expert in all things XFINITY and always happy to help with any account or billing questions. Can you please also confirm the service address? I want to get everything pulled up to invesitgate this situation with the charge.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

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user_bfc8ad

Visitor

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1 Message

2 years ago

2023: After a retro review, I was intermittently charged since 2020, total of $160+ in these specific fees. I have initiated a refund request.

1

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CCXavier

Official Employee

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695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

S

snimma529

Visitor

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1 Message

2 years ago

I have faced this issue since July 2022. I have contacted Xfinity support no less than THREE times (twice by messaging, once by phone) only to be told that yes, the issue has been fixed and that it will take 24 hours for the system to update. 6 months later and nothing has changed! I ask for a full refund for the excess money I have been paying for the last 6 months.

To the Xfinity employees that monitor this thread, please help fix my issue directly instead of directing me to a chat agent as I have stated above, that has NOT worked. Thank you.

1

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CCShaina

Problem Solver

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393 Messages

@snimma529 I am so sorry to hear that you are still experiencing issues with this charge on your bill after such an extended period of time.

While I have received your private DM and will be happy to continue assisting you from there, in the future, please know that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of our Forum Guidelines. You must first create a public post requesting assistance and, only once a Comcast-verified employee responds and asks for a private message to be sent, should you then proceed with doing so. Thank you for your understanding regarding our Xfinity Community Forums.

I no longer work for Comcast.

2 years ago

0

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user_4dce94

Visitor

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1 Message

2 years ago

I have been getting charged repeatedly for past 6 month every time they were refunding my money and saying wont happen again but in every billing the charges coming back this shows you were definitely not fixing the issue and keep wasting my time every month

5

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XfinityChelseaB

Official Employee

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1.8K Messages

Hello @user_4dce94! Thanks so much for taking a moment out of your night to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

T

trachtran

Visitor

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1 Message

I HAVE BEEN GETTING CHARGED FOR THIS LMTD BASIC CONVERTER for well over a year. I just noticed my Xfinity bill has increased yet again and I finally decided to check the billing and saw this unwarranted charge for equipiment I never received nor asked nor use any comcast Television services or equipment. !! remove this charge immediately from my account.

2 years ago

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XfinityDilary

Official Employee

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2.3K Messages

Hello, @trachtran! Thanks for posting on our Community Forums. I'm sorry to hear about the unexpected charge. This is not the experience we would like you to have. I'd be happy to investigate and help remove the fee. Could you please send our team a direct message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_e8c565

Visitor

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2 Messages

I have also returned any and all equipments to Xfinity. I am still being charged with "Lmtd Basic Converter"

Can you please confirm and correct my bill ASAP????

2 years ago

0

XfinityNicolas

Official Employee

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1.1K Messages

Hey @user_e8c565, thank you for reaching out to us on our forms and letting us know about the box. We appreciate you taking the time to get teh equipment back and I can certainly help with the billing. Can you send us a direct message so I can?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Billing

user_0ff685

new charge out of the blue for "Lmtd Basic Converter

user_38f9b8

XfinityThomasB

user_bfc8ad

CCXavier

snimma529

CCShaina

user_4dce94

XfinityChelseaB

trachtran

XfinityDilary

user_e8c565

XfinityNicolas

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