Visitor
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4 Messages
New billing after disconnection of service
I have disconnected all services but received that my new billing payment is $98.9 for next month, when I should be getting refund instead. I request checking this issue since it seems like I can’t chat with a real agent via app. My account is inactive so I can’t even access the app.
EG
Expert
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120K Messages
1 hour ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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2.9K Messages
41 minutes ago
Hey @user_31b0dk, Thank you for visiting our official Xfinity Forums Community support page. When processing an account disconnection request, the account stays active for up to 10 days after the disconnection date for processing. During this time, an additional bill may be received. This is to assist with prorating the services. As the account may have just been closed, we recommend waiting as a final bill will now be generated with the final charges/credits. The bill should be received within 7 business days.
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