New Poster
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4 Messages
New bill does not reflect loss of Bally's sports network.
My latest bill arrived today and does not reflect the loss of the Bally Sports Network. I understand that I will be credited for weeks that I already paid for but why isn't my next bill reduced? I don't want to pay for a service I'm not receiving to only be 'credited' at a later day.
Accepted Solution
XfinityPeterH
Official Employee
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1.3K Messages
4 months ago
@cb1969 Thanks for reaching out about the loss of Diamond Sports Group (DSG) programming, which includes Bally Sports regional sports networks. This programming is currently unavailable as our agreement with DSG has expired. Comcast pays programmers to bring our customers the entertainment, information, and sports they want. We work to negotiate fair terms in order to ensure the greatest value for customers given all the ways content can be accessed today. We’ve been flexible with DSG, who is in bankruptcy proceedings, but have been unable to reach an agreement that’s fair for our customers. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience. For more information, visit
www.xfinity.com/howitworks
Bally was included in some of our channel packages but wasn't like something we could add à la carte so there wouldn't be an adjustment to your billing for it.
Comcast and FuboTV reached an agreement on a special offer for our customers to help them maintain access to Bally Sports content. High level details are:
7 day free trial followed by 30% discount for 2 months on the Pro and Elite tiers
Sign-up is through Fubo directly at fubotv.com/offer (site appears to be live as of this email being drafted) and the sign-up window will be open for up to 60 days.
Content needs to be viewed through a supported device (Fubo is not integrated into the X1 platform app ecosystem)
The Fubo offer will be included in the Editorial Tip Card & MLB Team Pages and on our programming expiration website www.xfinity.com/facts
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EG
Expert
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105.6K Messages
4 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_k1gj7o
1 Message
3 months ago
We received an email outlining the amount of the credit. It said the amount, and that it would show between May 28 and June 7. Still nothing!
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