U

Visitor

 • 

1 Message

Tue, Jul 27, 2021 1:04 PM

Never received confirmation email

I am moving and no longer need my own wifi plan, so called Xfinity to cancel my service at the end of the month. I was told I would receive a confirmation email and a prorated bill for the remainder of the service once it was time for my next bill to come out. However, I NEVER received a confirmation email, and received my bill today and it's the same (full) amount. 

I do have a ticket number, but why did I never receive a confirmation email or text? Now I'm concerned I have to go about doing this all over again when it should have been taken care of then!

Responses

EG

Expert

 • 

89.1K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

Official Employee

 • 

333 Messages

2 m ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

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