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Visitor

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5 Messages

Sat, Jun 19, 2021 1:43 AM

Netflix Charge

I got an email that my bill was ready this month. There is a Netflix charge on it. I don't even have a Netflix account. How can I get this taken off????

Thank you.

Official Employee

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156 Messages

6 m ago

Hello @NotaFan_13! I hope your week has been treating you well! Thanks so much for taking a moment out of your night to leave a post on our community forum! I'm sorry to hear you're having issues with your bill, but you have definitely come to the right place for assistance.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

Visitor

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5 Messages

@XfinityChelseaB 

Thank you for your response. Private message sent.

Official Employee

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556 Messages

Thank you so much for sending over that Private Message! I am not showing the message on my end. Did you send the private message to "Xfinity Support"?

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