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user_m8d59k
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Tuesday, June 10th, 2025 4:51 PM

Negative balance

I have paid my bill back in March with the amount of $140. My usual bill is $65. For the months of April, May, and now June I have had a negative balance. If I had over paid once I understand, but now the negative balance isn’t going away and I have yet to receive a bill. 

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Updated 

2 days ago

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XfinityPeterH

Official Employee

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2K Messages

2 days ago

 

user_m8d59k I would be asking the same question if I were in your shoes too. We are happy to investigate your account and provide clear details. Please send us your full name and complete address via our direct message.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e



 

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