need to speak with agent

Hello, I cancelled my Xfinity service in August before we permanently moved to Europe. I just received an automated bill for Sept 15–Oct 15.

I cannot call the 1-800 number because I am no longer in the country Your billing page shows my account as “no longer active” – so I cannot chat.

We did NOT have any Comcast equipment or any other service.

Please review my account, wipe out this incorrect balance, and ensure my account is fully closed. I plan to keep using my free Comcast email address.

[Edited: "Personal Information”]

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XfinityTommy

Official Employee

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3.2K Messages

8 hours ago

cmaglewis Congrats on the move! Relocating to Europe would be amazing. Our team would love to help get this all sorted out. Please keep in mind that this is a public forum with millions of visitors, so we always aim to keep your personal information private. We are happy to help, but anytime you would share personal information, make sure that is in our direct message thread.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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cmaglewis

Visitor

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3 Messages

6 hours ago

I cannot find a "Direct Msg" icon?

2

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cmaglewis

Visitor

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3 Messages

I believe I found the direct message but it doesn't allow me to enter the info? If you are part of the Comcast team...then you have my info from my initial message. Can you please remove the balance.

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6 hours ago

0

XfinityFrank

Official Employee

•

2.7K Messages

@cmaglewis, we need to be able to get you authenticated to work on your account, that would be done via private messaging only for security purposes.

Try these directions :

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

How to: Direct messaging within the forum

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6 hours ago

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Billing

cmaglewis

need to speak with agent

XfinityTommy

cmaglewis

cmaglewis

XfinityFrank

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