user_ft6e45 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
Yesterday I was charged an extra three dollars a month for service that included 25 new channels. I would like to know exactly what channels are new to my account
Hello user_m0u4ne. If you log into your Xfinity account and go to the billing section, there is a break-down of all your charges and will tell you exactly what that is for.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_j3s9j7 thank you for using the Community Forums page. I know how important it is to maintain service costs and would be more than happy to look into your billing concerns. Have you made any changes to your service recently?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi @user_e03cac Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the phone system. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This deliberate policy of preventing customers from speaking to a representative or simply not hiring enough personnel to provide the semblance of customer service is unacceptable. Providing a chat bot that simply puts customers in a loop without any satisfactory resolution or off-ramp to a customer service representative is more like someone's idea of a sick joke than any form of customer service. I've never seen such a shabby dereliction of responsibility by a business before.
XfinityBrianH
Official Employee
•
936 Messages
6 months ago
2
0
user_j3s9j7
1 Message
4 months ago
Why has my bill increased so much when I’m only at this residence 3 months
1
0
user_e03cac
1 Message
2 months ago
I need to speak to a representative. The phone system keeps disconnecting me. How can I speak to someone?
1
0
user_d0a802
Visitor
•
2 Messages
8 days ago
This deliberate policy of preventing customers from speaking to a representative or simply not hiring enough personnel to provide the semblance of customer service is unacceptable. Providing a chat bot that simply puts customers in a loop without any satisfactory resolution or off-ramp to a customer service representative is more like someone's idea of a sick joke than any form of customer service. I've never seen such a shabby dereliction of responsibility by a business before.
0
0