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Hello. How do I get permission to send a direct message? I have a sensitive matter and have questions regarding what happens when I file ch 7 bankruptcy?

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user_cdwwek

Visitor

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3 Messages

5 hours ago

Hello. I filed for bankruptcy that included my past-due balance, but I intend to maintain service and pay all post-petition charges moving forward. What do I need to do to notify you and keep my services active?

Note: This comment was created from a merged conversation originally titled Bankruptcy notification process when you want to maintain internet service

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XfinityAngie

Official Employee

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2.3K Messages

user_cdwwek, Thank you for reaching out to Xfinity Support.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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6 hours ago

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user_cdwwek

Need to speak to an agent

user_cdwwek

XfinityAngie

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