Regular Visitor
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6 Messages
Need to make payment arrangements
During this pandemic I asked comcast for payment arrangements and they told me they can't override the system!! I need help and they're the only company out there that can't work with me! Plus my bill is going up every month and it's ridiculous, they're the worst company I've ever dealt with. No remorse for people who need help . I've been a customer for well over 22 years. I'm not to happy right now with Xfinity!!! When a customer needs to make payment arrangements they should work with them but they don't.
Responses
Accepted Solution
CCTeds
Official Employee
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18.9K Messages
6 m ago
@sandi1967
Apologies for the issue and the experience that you described above.
Your account is showing as eligible for a payment arrangement:
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
As a courtesy, I have credited back any late charges and reactivation charges incurred over the past months plus an additional credit for your loyalty. I hope that helps making the balance due more manageable.
Thanks for your patience and hang in there.
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sandi1967
Regular Visitor
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6 Messages
6 m ago
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sandi1967
Regular Visitor
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6 Messages
6 m ago
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Again
Expert
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25.8K Messages
6 m ago
No one from here is going to call you. Sorry.
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CCTeds
Official Employee
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18.9K Messages
6 m ago
@sandi1967
We recognize some of our customers' ability to pay their Xfinity bills may be impacted by the evolving situation in our country. Although late fees will be assessed, our agents can waive late fees by applying a credit when requested.
We will not disconnect or suspend a customer’s Xfinity Internet or Voice service for non-payment during this crucial period; however, customers may see changes to their packages and levels of service.
The total balance due is now less than what you posted above based on my earlier post. I'll send you a direct private message with details.
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