Visitor
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3 Messages
Need to keep internet and mobile but downgrade TV and Phone
My contract was up in Jan so I dutifully tried to get a new contract with online rep. I was constantly quoted lower rates and 4 service discounts for about $210/Mm. Bill didn't change. I tried again and was told it was going to be fixed and quote was correct. Ultimately I was billed for $279. So began another round of chats with reps who said the would fix my bill but that the quote from original rep was incorrect and my monthly bill would be $232. I've already turned in all of my boxes to try to reduce costs. This bill is still to high and now I'd like to downgrade my account to mobile and internet but unable to do that manually on the site. I've gotten so much misinformation about what things actually costs I don't think I believe the reps anymore. Is the someone from customer service who can give me an accurate representation of costs and help me reduce my bill. Thank you
XfinityAirelle
Official Employee
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2.5K Messages
1 year ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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Witswits
New Poster
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4 Messages
1 year ago
After 15 plus years finally made the switch to Verizon. Xfinity long holds for customer service, service outages and CRAZY prices caused me to finally say "enough is enough". It is almost like out of a bad marriage and I actually feel like my breathing is better knowing i do not have to call customer service ever again at Comcast/Xfinity.
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