Need to Chat with Xfinity Support. Chat Agent Upgraded my account without my consent

Hello there @ki1o!  Thanks so much for taking the time to reach out to Xfinity Support here on our Comminute Forum.  We are so glad to hear from you and want to help in any way that we can to get this taken care of for you.  No worries!  You have reached out to the right team, and we are going to get this taken care of for you.  So that we can get started, please feel free to shoot us a private message with your full name, and complete service address.

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Thanks for allowing us to help with your service rate concerns, @ki1o. I'm glad we were able to answer all of your questions. If you need anything else, don't hesitate to create a new public post. Have a good one!