need to cancel my service

Please help me cancel my xfinity service. I have dementia and have moved to a memory care facility where I no longer have access to an independent phone line/cable tv/internet.

I have been on chat with different Xfinity Assistant live agents now for over an hour trying to cancel. They tell me they are working on it but then just switch me to another agent. Please help me, this is a terrible experience. I can't afford to continue being billed for service I can no longer use.

Responses

Oldest First

Selected Oldest First

U

user_pj4hdl

Visitor

•

2 Messages

6 days ago

Here are all the agents who I have spoken with via live chat who seemed to have disconnected before confirming cancellation: [Edited: Personal Information]

(edited)

1

0

XfinityDemitrius

Official Employee

•

2.2K Messages

Hey @user_pj4hdl, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent changes to the account. I would be more than happy to offer my assistance looking into this further for you.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

6 days ago

0

Billing

user_pj4hdl

need to cancel my service

user_pj4hdl

XfinityDemitrius

New to the Community?