oscheponik33's profile

New Poster

 • 

1 Message

Tuesday, December 22nd, 2020 9:00 AM

Closed

Need payment extension

Good afternoon. I'm trying to set up a payment arrangement for my past due balance, which is due on 12/24. I called and it said I'm not eliglble for payment arrangements. My total bill is about $223, of which $100 is past due. Says my service will be disconnected on the 24th if no payment is received. I only want to extend this until next Friday, 01/01/21. If I change the billing date, will that extend my internet service? Thanks so much, and Merry Christmas!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Gold Problem Solver

 • 

18.9K Messages

5 years ago

@oscheponik33 

 

As a courtesy, we have credited back any late charges and reactivaton fees incurred over the past months plus an additional credit for your loyalty. I hope that helps.

 

There is now currently no balance due on the account 

 

Thanks for your patience and hang in there.

 

Merry Christmas. 

forum icon

New to the Community?

Start Here