Need help with double billing

I need help with billing. The system seems to have created two separate accounts under my name while I was in the process of switching plans, and it's not only charging me for both, but charged me $197.87 out of NOWHERE. I cannot access or see the transactional history of the previous plan. Help?

Responses

XfinityJorge

Official Employee

•

2.2K Messages

1 month ago

Roogie Hey there! Thank you so much for using our Forums and our team is here happy for the chance to work with you to correct your billing. In order to get started can you send us over a DM with your name and address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Billing

Roogie

Need help with double billing

XfinityJorge

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