Visitor
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1 Message
Need help with billing credit or plan reversal
I was originally on a 1GB plan for $50 a month and decided to try an extender in August to see if that would help my internet connection. I spoke to the agent for over an hour to ensure that if it did not help that I could move back to my original plan. After the extender didn’t work, I contacted Xfinity to get reversed back into my original plan. However; the only plan available was $60 a month for the 1GB. I was then told to contact the support team on a monthly basis for them to revert the plan down to $50 for me. I contacted the team today and they said they are no longer allowed to manually credit. I am incredibly frustrated because I feel like I was misled by the original agent and then once again misled by the team as I am unable to get this credit processed. It already takes a lot of time for me to contact the support staff on a monthly basis, but now I am being disregarded by all support. Majority of my life I have been with Xfinity, but now I am starting to not feel valued as a customer.
XfinityJeniece
Official Employee
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4.5K Messages
9 hours ago
Hey there, @user_1mtkiq, thanks for reaching out through Xfinity Forums regarding your billing details. I would be happy to take a look at this issue on our end. Can you please send us a direct message with your full name and your full address?
How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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