Visitor
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2 Messages
Need help with 5-year price guarantee
I am looking for assistance with the current 5-year price lock promotions in my area as a military member. Please reach out so we can discuss privately.
Visitor
•
2 Messages
I am looking for assistance with the current 5-year price lock promotions in my area as a military member. Please reach out so we can discuss privately.
XfinityJustinC
Official Employee
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2.2K Messages
2 hours ago
Hello, @MyLastAmen I hope your day is treating you well so far. Thank you for your service, it's great appreciated! Reviewing our Military benefit frequently asked questions document I'm not seeing anything specifically mentioned regarding the 5-year guarantee and military members: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
I did want to help get the proper expectations that when working with customers the 5-year guarantee that is on our website is typically only available for new customers or customers who are moving to a new location as part of the eligibility requirements.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of forum guidelines:
https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since you have already sent the direct message I'll follow up with you there, but in the future please wait to send the direct message until asked by an employee.
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