Visitor

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1 Message

Wednesday, June 3rd, 2026 2:32 PM

Need help from Comcast support

Billing loyalty discount expired and I cant afford the raise. Need to get it back or cancel. At work so I cant chat or call. 

Don't see any option as stated in other threads to "direct message"??

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Official Employee

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3.3K Messages

3 hours ago

 

user_0urtf0 Hi there! Thanks for taking the time to post. We understand how important it is to get the most out of what you pay for. Our team will be happy to see what options are available. 

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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