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user_0urtf0
1st Topic

Visitor

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2 Messages

Wednesday, June 3rd, 2026 2:32 PM

Need help from Comcast support

Billing loyalty discount expired and I cant afford the raise. Need to get it back or cancel. At work so I cant chat or call. 

Don't see any option as stated in other threads to "direct message"??

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2 days ago

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XfinityAirelle

Official Employee

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3.3K Messages

2 days ago

 

user_0urtf0 Hi there! Thanks for taking the time to post. We understand how important it is to get the most out of what you pay for. Our team will be happy to see what options are available. 

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_0urtf0

Visitor

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2 Messages

I am signed in and do not see any bell at the top or anything that says Direct Message.

If I click my profile icon, there is no option either.

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2 days ago

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XfinityChelseaB

Official Employee

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2.4K Messages

@user_0urtf0, Click the DM button in the right-hand corner and then send your message to "Xfinity Support."

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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