Visitor
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2 Messages
Need help canceling two Xfinity Internet accounts
Hi, I need help canceling my Xfinity Internet services. I am currently outside the United States and cannot call customer service. I have two service accounts associated with my Xfinity ID, but I can only see one of them online. Could an Xfinity Support representative please assist me?
XfinityJeniece
Official Employee
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4.5K Messages
5 hours ago
Hey there, @user_j3l11b, thanks for reaching out through Xfinity Forums regarding your account. We are here to help with disconnecting your account. We are sad to hear you want to leave Xfinity. Can you please send us a direct message with your full name and your full address?
How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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