Need help ! billing and promotion error

I am requesting assistance with an issue regarding my Xfinity plan.

I moved and transferred service in October and signed up for a $65.99/month promotion with a 5-year price lock. I have email confirmations documenting this offer.

During the move, Xfinity mixed up my accounts (old and new locations). After multiple calls, the account error was finally corrected , however, I am now being told that I cannot keep the original 5-year promotional rate, and instead must switch to $80/month for only one year.

This is not acceptable.

• The promotion was valid when I signed up.

• I have written proof of the plan.

• The only reason it was removed is due to Xfinity’s internal mistake, not anything I did.

I should not be penalized financially for an account error made by Xfinity. I am requesting that my original $65.99 5-year price-locked plan be reinstated exactly as documented in my order confirmation.

Please escalate this to the appropriate team who can reinstate the promotion. I will be happy to provide the emails showing the original plan details. who can help ?