Need corporate assistance with a disputed equipment charge

Hello,

I am a long-term customer with a progressive physical disability who no longer drives. I am writing to request a permanent write-off for two unknown devices that have been flagged as unreturned on my account.

I have leased and used the exact same Xfinity modem for about 6-8 years. I have not received, activated, or used any other equipment from Xfinity since then. If there are other devices listed on my inventory profile from years past, they are completely lost, may have accidentally gone out with the trash, or were never received.

A phone representative previously agreed that these charges should be removed and my plan cost lowered, but the automated phone system cut me off before it could be finalized. Because I am physically unable to return items I do not possess, I need a corporate agent to manually update my device inventory to show these mystery items as disputed/lost, clear any pending unreturned equipment flags, and ensure my monthly billing is settled fairly without forced auto-pay requirements.

Thank you, and I look forward to resolving this in writing.